If you’re not satisfied with your purchase on Ministryofwatches.com, you can return the item within 14 days of delivery for a full refund.
We have a 14 days full refund policy from the day of delivery. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to us. Please, make sure that it has been packed well so that it does not get damaged during transportation. You will be refunded the full order amount, without the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase.
To claim a return you should do the following:
1.Email info@ministryofwatches.com with the reason for the return as soon as possible.
2.You will then be emailed the returns address label. This needs to be sent within 14 working days from receipt of item.
If you wish to exchange an item you should simply return the item you wish to exchange and make a new order for the item you wish to receive.
You must inspect the condition of your order upon
delivery. If you notice that the package has some damages on the outside, we
kindly ask you to notify the courier and mark it down on the delivery slip.
Then proceed to notify our Customer Service according to the procedure outlined
below.
If an item from your order is faulty or damaged, please email Customer Service
via info@ministryofwatches.com as soon as possible after receipt of item, but not
later than 24 hours after delivery. Please include the following in your email
1.The order details: order number, your contacts and date of delivery.
2.Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
3.Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
You will have to pay for the return transportation of the product, but we will refund you the total amount you paid for your order once we receive and inspect the item.
Log in